The default billing method for all new Timescale Cloud customers is a credit card charge at the end of the month for all charges accrued over that month. Each Timescale Cloud project is charged separately.
Please note that "Aiven" will appear on your bill since we bill directly through Aiven.
The billing unit for Timescale Cloud services is 1 hour, and we'll automatically calculate the charge amount based on what services have been running in your Timescale Cloud project.
We also offer corporate billing options for customers who prefer to pay by invoice or are unable to pay with a credit card. The standard corporate billing option we offer is monthly invoices generated at the end of the month based on actual usage, identical to the credit card charge method used by default.
These invoices are automatically generated by our backend and sent as PDFs over email to the billing email addresses configured in the Timescale Cloud dashboard. Prices for Timescale Cloud services are always set in US Dollars, but we can also send invoices in Euros or Pounds sterling using the invoice date's currency exchange rates.
Payment terms for these invoices are 10 days net, paid to our bank account in OP Corporate Bank of Finland over the SWIFT network using our bank's BIC/SWIFT code OKOYFIHH.
To switch from credit card charges to corporate billing, please make sure your billing profile and email address is up-to-date on your Timescale Cloud project's billing settings as shown below and [email protected] to request the change.