The prices listed on our website and in your invoices are inclusive of all credit card and processing fees related to the charges that are visible to us and payable by us. This includes transaction fees with our credit card processor (Stripe) and the fees various card issuers charge from merchants.

Some credit card issuers may unfortunately add extra charges on top of the fees charged by us from your cards. The most common such fee is an "international transaction fee" charged by some issuers for all transactions where the native countries of the merchant (in the case of us, Finland), processor (in case of us, United States), bank and card are different. The fee may be applied even if the card was charged in the card's default currency (USD).

Such fees are not added by Timescale Cloud and are not visible to us or our credit card processor, and we're thus unable to include them in our prices or waive the fees.

Please note that you will see "Aiven" on your bill instead of Timescale Cloud since we bill directly through Aiven. 

Did this answer your question?